Beverly Koehn's latest book, Loyalty is Love: How to Hold Clients Close for Life, coaches business owners and leaders on how to engineer the ideal customer experience.
In this book, you'll obtain:
- Tools for coaching employees on how to serve customers from the heart
- Strategies for understanding the psychology of customer buying and satisfaction
- Tips for protecting yourself from toxic client relationships
- Ideas for increasing profitability
- Methods to map customer experiences and expectations
- Techniques for winning referrals for the life of your business.
You'll want to read this one with a pen and paper in hand because you'll be jotting notes and ideas from the first few pages.
Order your copy today by clicking here!
“I love this book! Beverly’s formula for success can be used by anyone — whether you’re on your way up, in the middle of the pack, or fighting to stay on top. This is a must read for anyone who has their eye on success.”
“Most customer service books are short and sweet, offering a mythical quick fix on the road to riches. Beverly Koehn explains why there are no quick fixes that create customer delight. She offers practical and real solutions that work. If you’re serious about developing customer relationships strong enough to be your ‘hidden sales force,’ this book’s for you.”
“The quality and sustainability of any company rests on its ability to create loyal customers. Beverly Koehn offers a refreshing view about what goes to customer’s hearts, and why it’s important to understand loyalty is love. This book’s excellent ideas and tools will help you recognize and embrace the intangibles that build — within every customer — positive emotion, trust, and respect. Beverly Koehn’s work is inspiring for anyone who wants their company to resonate with loyalty.”
“I’ve often said that a measure of career success is someone paying you to do something you love. Beverly Koehn takes ‘love’ to a new dimension. Loyalty is Love hits all the right buttons: customer loyalty, selling beyond price, communication, trust, and building sales. This book is a great read for anyone — new to the business, or with years of experience.”
