Educate your customer about processes and business principles. Help them understand how to work through this relationship. Every builder or remodeler has a unique process. Make yours seamless. Clients should never feel like they have to jump through hoops. They should never have to ask more than one person for the answer. This is a training initiative. Teach your employees to be sensitive to this. Most organizations see themselves as a triangle – administration at the top and sales and construction at the bottom corners. But clients should see a circle, with everyone talking to each other.