As her career advanced, she moved into customer care management and training. Today, Beverly helps clients enhance their total customer experience not only in the sales venue, but also throughout the entire company. As Beverly says, “the sale begins long before the salesperson enters the room.”
Over the years, Beverly has helped improve the performance of sales and customer care professionals in the field, classroom and from the podium.
As she speaks to audiences across the country, her passion for not being willing to settle for “good enough” engages her audience and moves people to take action immediately.
She is also a featured author and contributor to numerous national and international publications. Her new book, “Loyalty is Love: How to Hold Clients Close for Life” is now available for immediate purchase.
When Beverly is not inspiring people to create a memorable customer connection, she is enjoying ballroom dancing, power walking, and cheering on the San Antonio Spurs.
